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Shop policy and Privacy policy

Shop policy

Shipping
The time that I need to ship a order is 3-5 business days.
Time that your package will arrive.
The Netherlands: 1-3 business days
Europe: 1-3 weeks
Rest of the world: 1-3 weeks

I’m trying the best to get the shippings on time but I can’t guarantee.

Customs and import duties
Buyers are responsible for Customs and import duties. I’m not responsible for delays caused by the customs

Digital files
What’s included
You’ll get a ZIP File with a EPS, Illustrator, PDF, SVG and JPG file
Please ensure your computer is compatible first before purchasing these files.
If not and you purchased the file please contact me.How to download?
Once the purchase is done and confirmed you will be sent a mail with the download link.
This download will come as a ZIP file and 1 Illustrator file.If you didn’t received a mail check your account the file will be in your account if not please contact me.License
The files are free for,
Personal use
Commercial use (free from giving credit but I’ll appreciate the credit 🙂 )Selling digitals
It forbidden to sell the digital files. You can use them digital (like on a website) and on print but you can’t sell the files or a part of the files.

>>NOTE<<<
The Illustrator file is created in Illustrator CC 2018. If you have a older version of Illustrator please use the EPS file.

Returns
Please contact me within 14 days after delivery
Please return your items within 30 days after delivery

I accept cancellations but please contact me if there’s a problem with your order.

De volgende items mogen niet geretourneerd of geruild worden
Due to the nature of these items, unless they are damaged or defective on delivery, I can not accept returns from:

  • Custom made orders
  • Perishable goods
  • Digital downloads
return conditions

Buyers are responsible for the shipping cost of returns. If the item is not returned in its original state, the buyer is responsible for the reduction in value.

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Privacy policy

The information that I collect
When you order a product from my store I’ll need some information to ship the product.
Your authorized Etsy to provide this information to me, such as you Name, address and postal code, e-mail address and payment information.

How do I use your information,
To ship your order and stay in contact with you I use the Information you authorized on Etsy. Such as you Name, address and postal code, e-mail address and payment information.

I need your information for,
– Shipping your order
– Dispute your order
– Mailing for information
– Legal obligation or court order or in connection with a legal claim. Like tax law.

Sharing your information
I share you information on very limited reasons like,
– Etsy
– Postal services. I’ll share you name, address and postal code, and something you email with Postnl.
– Law, I share or collect your information when I believe that it is necessary like, 1 enforce my agreement to the terms and policies, 2 if there will be illegal activity, security or technical issues.

Saving your data
I’ll keep your personal information for as long as necessary. I’ll also keep you information for information such a disputes, mail contact and other problems.

I’ll keep the data for the following period time of 7 years. I’ll keep the data for so long because it’s for the Dutch tax law.

Your Rights
If you are living in the EU you have several right to your personal information.

– You can have access and can receive copies of your personal information.
– Change or delete your personal information
– Collect you information for legal needs

Contact
If there are any questions or concerns please contact me at michelle_linden@outlook.com